Compliance

We at Brainlab are fully committed to high ethical standards and aim to act with integrity and compliance in our daily work.

For us, mutual respectful conduct, reliability and responsibility as well as fair competition and working conditions are inseparably linked with compliance and constitute the basis for all business-related activities. This also comprises the protection of human rights and respecting our environment.

To prevent incompliant or criminal conduct of any kind, we have developed an Integrity & Compliance Program that addresses legal requirements and supports internal guidelines, procedures and values. Our Compliance Program protects the whole Brainlab group and its respective employees in their decisions and actions in challenging ethical situations and promotes correct and compliant behavior.

Compliance Helpline – Procedure Documentation

Speaking up – The Brainlab Compliance Helpline

Reports on potential or actual criminal conduct or serious non-compliant behavior are of utmost importance for Brainlab and help us to identify problems at an early stage.

Brainlab therefore offers a Compliance Helpline to enable and encourage employees and external parties, like suppliers or customers, to ask compliance related questions, make a suggestion or report possible misconduct within our company. Our Compliance Helpline also covers the requirements of §8 Supply Chain Act (Lieferkettensorgfaltspflichtengesetz LkSG) and shall be used for related reports or complaints as well (§2 Abs 2 and 3 LkSG). These include but are not limited to reports on child labor and forced labor, slavery, human rights- related environmental violations and unequal treatment in employment.

All documents and information provided will be handled with confidentiality and will be carefully reviewed in a timely manner. Information can also be submitted anonymously.

Reporting Procedure

Submitting reports

Brainlab offers the following reporting channels:

The Compliance Helpline is accessible via an external, secure website (hosted by an external third party) or by phone with a live operator 24 hours a day in various languages. In many countries Brainlab also offers a toll-free number so you can call at no cost.

For Germany you reach International Toll-Free Service via 0800-1016582 with German or English speaking operators. For other areas numbers are listed in the Helpline’s menu online. Please note the conversation starts with a standard recorded greeting – please don’t hang up.

You can address your reports, questions or concerns:

  • via Email @

  • via Phone @ +49 89 99 15 68 0

  • by Post to: Brainlab Corporate Services GmbH, Compliance, Olof-Palme-Str. 9, 81829 München, Germany

What needs to be considered

Brainlab offers the following reporting channels:

The Compliance Helpline is accessible via an external, secure website (hosted by an external third party) or by phone with a live operator 24 hours a day in various languages. In many countries Brainlab also offers a toll-free number so you can call at no cost.

For Germany you reach International Toll-Free Service via 0800-1016582 with German or English speaking operators. For other areas numbers are listed in the Helpline’s menu online. Please note the conversation starts with a standard recorded greeting – please don’t hang up.

You can address your reports, questions or concerns:

  • via Email @

  • via Phone @ +49 89 99 15 68 0

  • by Post to: Brainlab Corporate Services GmbH, Compliance, Olof-Palme-Str. 9, 81829 München, Germany

Handling of reports/Process steps

Brainlab offers the following reporting channels:

The Compliance Helpline is accessible via an external, secure website (hosted by an external third party) or by phone with a live operator 24 hours a day in various languages. In many countries Brainlab also offers a toll-free number so you can call at no cost.

For Germany you reach International Toll-Free Service via 0800-1016582 with German or English speaking operators. For other areas numbers are listed in the Helpline’s menu online. Please note the conversation starts with a standard recorded greeting – please don’t hang up.

You can address your reports, questions or concerns:

  • via Email @

  • via Phone @ +49 89 99 15 68 0

  • by Post to: Brainlab Corporate Services GmbH, Compliance, Olof-Palme-Str. 9, 81829 München, Germany

Protection from retaliation and misuse

Brainlab offers the following reporting channels:

The Compliance Helpline is accessible via an external, secure website (hosted by an external third party) or by phone with a live operator 24 hours a day in various languages. In many countries Brainlab also offers a toll-free number so you can call at no cost.

For Germany you reach International Toll-Free Service via 0800-1016582 with German or English speaking operators. For other areas numbers are listed in the Helpline’s menu online. Please note the conversation starts with a standard recorded greeting – please don’t hang up.

You can address your reports, questions or concerns:

  • via Email @

  • via Phone @ +49 89 99 15 68 0

  • by Post to: Brainlab Corporate Services GmbH, Compliance, Olof-Palme-Str. 9, 81829 München, Germany

Annual Declaration of Compliance with California Law

Brainlab’s annual declaration as set forth in the State of California’s Health & Safety Code §§119400 – 119402 is available here for download.

Code of Conduct and Policy on Interactions with Healthcare Professionals

Brainlab’s Code of Conduct focuses on prevention of non-compliance with applicable laws and regulations and supports us in the implementation of our goals and the company values of Inspiration, Integrity, Simplicity. The Policy focuses on the company’s interactions with Healthcare Professionals. Compliance with the Code of Conduct and the Policy are mandatory for all Brainlab employees worldwide and we fully trust and expect that every employee fulfills this obligation everywhere and every time.

Organizational, Management and Control Model as per Italian Legislative Decree No. 231/2001 – English Version
Organizational, Management and Control Model as per Italian Legislative Decree No. 231/2001- Italian Version

In accordance with Legislative Decree No. 231 of 8 June 2001, Brainlab has adopted a Model. We invite you to read an extract of our Model and kindly ask you to comply with the principles and the conduct described in the Model, which is of fundamental importance for the start and continuation of our business relationship. Should you become aware of any failure to comply with the Model, please inform us accordingly.

Brainlab Japan’s information security basic policy

Brainlab K.K. is providing this policy in compliance with the ISO 27001 information security management standard.

IS646797/ISO27001