Ensuring your technology works your way
Digitalization and optimization of clinical workflows is one of today’s biggest challenges for hospitals. That’s why it’s so important to have the right partner on your side. With decades of experience in project management, healthcare IT integration and managing and integrating third party devices, we ensure that all components of your digital operating room work together as a whole.
We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.
Digital O.R. service agreement offering
To keep your digital O.R. in its best condition, we offer you outstanding service packages after warranty. See the table below for an overview of services offered, which may differ based on your specific operating room project needs.
Brainlab Connected Care is a prerequisite for service packages. Most services can also be ordered as one-time services. Please contact your sales representative for detailed consultation regarding your individual needs.
License Support
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
O.R. Integration Support Package
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Spare Part Extension for Brainlab Hardware
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Application Support
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts
Premium Digital O.R. Support Package
This package includes software updates and upgrades for perpetual software.
Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts