Brainlab technology in use during surgery with enhanced blue and lilac visual effects

Surgery ServicesHelping you keep the patient in focus

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Supporting you from start to surgery

Your highest priority during surgery is always your patient. Whether you’ve purchased a navigation system or a completely new O.R. suite, we focus on perfectly and immediately integrating your new Brainlab surgery technology into your existing clinical environment and workflows so you can stay focused on your patient.

Planning & integration

Seamless integration into your hospital environment is key for maximum utilization from day one.

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Clinician using Brainlab Microscope Navigation in the operating room

Education & training

To ensure that your Brainlab technology is incorporated quickly into...

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Brainlab employee demonstrating Cirq robotic surgical system to a customer

Maintenance & support

Throughout the life of your products, we proactively maintain your equipment and immediately respond to any request that may arise.

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A Brainlab technician installing Loop-X

We offer a variety of services that are designed to support our customers in maximizing the full potential of their Brainlab solutions. Our services include options in planning & integration, education & training as well as maintenance & support.

Have your own clinical expert permanently onsite!

For institutions with a high case volume and staff turnover and a comprehensive suite of Brainlab solutions, we offer you to have your personal clinical expert permanently onsite. They/she/he will join your daily work schedule, will ensure that your staff is continuously trained, assist your surgeries and will be there to support you with any clinical or technical challenge you may face. This premium service is available with Premium Application Support Package.

Spinal Navigation: Brainlab Technology in Use in the O.R

Surgery service agreement offering

To ensure you continue to get the most out of your Brainlab surgical equipment, we offer outstanding service packages after warranty.

See the table below for an overview of services offered, which may differ based on your specific surgery technology needs. Brainlab Connected Care is an essential element of every Brainlab solution and a prerequisite for service packages. Most services can also be ordered on a time-and-material basis.

Please contact your sales representative for detailed consultation regarding your individual needs.

License support

This package includes software updates and upgrades for perpetual software.

Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts

Data Transfer Maintenance

This package includes software updates and upgrades for perpetual software.

Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts

Technical Support

This package includes software updates and upgrades for perpetual software.

Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts

Instrument Extension Package

This package includes software updates and upgrades for perpetual software.

Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts

Application Support

This package includes software updates and upgrades for perpetual software.

Priority access
Hotline
Brainlab Connected Care
Brainlab Online Campus
Application training for updates and upgrades
Application support Elements (virtual and on-site)
Clinical consultation (virtual and on-site)
Repair material
Calibrations
Preventive maintenance inspection
Repair on-site
Software updates & upgrades
Repair and replacement of instruments
Data Transfer Maintenance (virtual & on-site)
Integration maintenance thrid party devices
Coordination & procurement of third party spare parts

Service around the clock

Have questions or an issue with your Brainlab solution? We are here for you! Please reach out to us below.

User guides

We are digitizing all of our user guides to make accessing and locating important product information faster and easier.